Frequently asked questions
Parts Origin: Are all the proposed parts Ducati Original Parts?
All the Ducati OEM parts we propose are genuine, original Ducati parts, straight from Bologna. The same goes for the Ducati accessories. We do however propose accessories from trusted suppliers other than Ducati, but they will never have Ducati or Ducati accessories in the article name or description, nor will they carry any of the Ducati logo's. We admire the technical beauty of Ducati products and deeply respect intellectual property. Consequently, we are strongly opposed to counterfeiting!
Delivery times: How long will it take for my package to arrive?
For Ducati OEM parts, we rely on the shipping time of Ducati Motor Holding. Normally, we receive your parts within 6 working days after your order confirmation. We ship as soon as we have received all the parts in your order. You will always receive a shipment confirmation e-mail with the tracking number of your parcel.
Aftermarket parts that we have in stock can be shipped quickly, for items in back-order we count around 6 working days between order confirmation and shipment. Please inquire for exact info.
Insurance: Is my package insured?
Yes, we always insure our packages at no extra cost and we will replace any lost parcels at no extra cost.
Colour Code: Where can I find the colour code for my bike?
It should be noted in Owners'Manual. Please be careful choosing the right color, to avoid disappointment later on.
Contact: What is the best way to reach you?
The best way to contact us is through e-mail. We read our e-mail each day to ensure perfect customer satisfaction! The person responsible for the customer service is Wieger Heukels. His e-mail is: firstname.lastname@example.org
Used Motorcycles: How can I buy one of your used bikes?
You can contact us in order to gain more photos and information about the motorcycle. Sadly, our system only allows one photograph. So we can't present more on this website. Negotiation can be done by e-mail or phone. If you want to order a Ducati straight from the website then add the motorcycle to your basket and finalize the payment. You will be contacted afterwards about the shipping cost of the motorcycle. The shipping cost that is calculated by finalizing the payment through the website is not the final costs! However it is used as a down payment because the shipment of an motorcycle a heavily dependent of the distance to the new owner. Please visit www.startwin.com for more information about our used bikes.
Shipping Cost: How is the shipping cost calculated?
Our system computes the shipping cost based on the total order cost and the destination of the parcel. For some countries in Europe we were able to arrange a fixed price for the shipping. We do not make money on the shipping, the contrary is often true, but overseas shipping from the Benelux can be expensive. We ship to any country on the planet.